Terms and Conditions

1. Welcome to playbase.it.com By accessing or using playbase.it.com, you agree to these Terms and Conditions. They establish the framework for your use of our services. Please review them carefully.
2. User Account Policy
   1. Registration: You must supply accurate, up-to-date information during signup. Each person is limited to a single account to maintain platform integrity.
   2. Age Requirement: Users must be 18 or older, or have parental approval to maintain an active account.
   3. Account Security: You are responsible for safeguarding your login details. Any activity under your account is your responsibility.
3. Purchase Terms
   1. Pricing Display: All prices include any relevant taxes and are presented in GBP for our UK audience.
   2. Accepted Payments: We support major debit/credit cards, PayPal, and other local payment solutions at checkout.
   3. Key Delivery: After payment clears, your digital key or download link is sent instantly; delivery times may vary with server load.
   4. Pre-order Conditions: Pre-order purchases are charged in full at checkout, with keys distributed on the official launch date.
4. Refund Policy
   1. Unused Keys: You may request a refund on any unredeemed key within 14 days of purchase, subject to our refund criteria.
   2. Activated Products: Refunds for redeemed or activated games adhere to the publisher’s individual return policies.
   3. Technical Failures: If a key does not work due to platform incompatibility and support confirms the issue, a refund may be issued.
5. Intellectual Property & Licensing playbase.it.com operates as an authorised distributor of digital games. All content is licensed under publishers’ End-User License Agreements (EULAs), and creators retain ownership of their work.
6. Service Availability While we strive for uninterrupted access, playbase.it.com cannot guarantee zero downtime and is not liable for external interruptions (e.g., server outages or technical faults). Our liability remains limited to the cost of your purchase.
7. Amendments to Terms We reserve the right to modify these Terms and Conditions at our discretion. Significant updates will be highlighted on our website and, where appropriate, communicated via email.
8. Contacting Support For any enquiries regarding these terms, please email our support team at contact@playbase.it.com. We are available 24/7 to assist.